Move DID(s) from one trunk to another
When trying to move DID(s) from one trunk to another through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type". * Scroll down to the DID section * Enter the DID in the search field or scroll down to the DID in question. (If you wish more to sho…
International Long Distance Failing
Problem: Customer can not dial international long-distance destinations ("011" + Country Code prior to dialling the number) Solution: 1. Due to VoIP routing of International calls, you may have to wait longer before you hear the phone ringing. Give it a full 60 seconds before you hang up an international call. …
Low volume on voicemail
If you have a SIP trunk and are using Asterisk for voicemail. we have found Asterisk records the volume quite low in its voicemail files. One approach is to use a post-voicemail command in the voicemail configuration, which can run Sox on the saved files and amplify them automatically. A recommended level for amp…
PBX/Trunk IP - Adding new Binding
When trying to add a new IP through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Orders" Tab then click "Order a Service" * In the SIP Trunk Features section click on "New Sip Trunk Binding" * Select the SIP Trunk you wish to add the binding on. * Instead of steps 1-4 if you are on…
Fax - Adding a DID to fax loopback trunk
NOTE: The flag(Fax Line = True) is intended specifically for numbers that will be used for faxing, but numbers doing both faxing and voice calls, can be flagged as a fax line. What we wish to avoid is having voice-only numbers being flagged, as this uses up the fax routing resources. To Enable or Disable a number …
Call Barring
We can add call barring to the following types of calls. If you want to restrict calling on your lines Mandatory Account Codes might be the better option • International-International, InterLATA International, and International toll free calls • National and mobile-IntraLATA, InterLATA national, FGD cut through…
Asterisk/Trixbox Trunk Sample Configurations
[vp.thinktel.ca] disallow=all allow=ulaw dtmfmode=rfc2833 fromdomain=vp.thinktel.ca host=159.18.161.67 username=XXXYYYZZZZ # your SIP authentication number secret=@@@@@@@@ # your SIP authentication password nat=yes # or nat=no if using publicly accessible IP insecure=invite,port type=fri…
Blocked International Destinations
As a measure to prevent fraud, Thinktel is blocking the following international destinations: In order of country code In order of Country (224) Guinea (231) Liberia (232) Sierra Leone (234) Nigeria (239) Sao Tome (242) Congo (245) Guinea Bissau (246) Diego Garcia (252) Somalia (263) Zimba…
Asterisk & DTMF
Asterisk normally handles RFC2883 in a strange manner: From the phone: Audio Audio Audio DigitStart Duration Duration DigitEnd Audio Audio It waits until it sees 'DigitEnd' before it does anything, then it sends (in a tight for loop): DigitStart Start Start End End End (takes about 1ms normally) So,…
How many IPs can I associate with my SIP Trunk
We allow up to 8 IP addresses per SIP trunk in our switch. You are allowed to use an IP address across separate SIP trunks if the SIP service port is unique on each SIP trunk. Further information is located in How SIP Trunking Works with Thinktel
