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Showing articles from uControl FAQs tag

Updating Number Labels

To update labels through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers" * Click on the blue Labels drop-down button --> Download Labels This will download a .csv file * Open the excel file * Fill in the label field(Column B) and/or the Additional…

Move DID(s) from one trunk to another

When trying to move DID(s) from one trunk to another through  ucontrol.thinktel.ca  you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type". * Scroll down to the DID section * Enter the DID in the search field or scroll down to the DID in question. (If you wish more to sho…

Confirm Hosted PBX Password

When trying to confirm your hosted PBX(HPBX) password through  ucontrol.thinktel.ca  you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers by type" * Besides the Individual Line in question click the "details" button * In the Individual Line Information section locate the SIP …

Provisioning a Device

When trying to add a line (Number) to a device (MAC) through  ucontrol.thinktel.ca  you have to... * Open uControl * Click on the blue "Management" Tab then click on "Provisioning device" * Enter the MAC into the search box or scroll down till you locate the desired MAC * Click on the "edit" button to the right …

Ordering a Residential or Business Line.

When trying to order a residential or Business line through  ucontrol.thinktel.ca  you have to... * Log into uControl. * Click on the blue "Orders" Tab then click on "Order a Service" * Select the type of service. If you don't have the right plan, please contact your sales rep. * Select the Rate Center. If t…

Confirm Service for hosted(HPBX) lines.

When trying to confirm Service for hosted lines through  ucontrol.thinktel.ca  you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers by Type". * Enter the number in the appropriate search field (the type of line) or scroll down. * Click on "service check" beside the number. Thi…

911 Non Municipal Locations

In very few circumstances some carriers may end up with telephone numbers that do not have a municipal address. (i.e.) On a drilling rig, an exploration camp, a tourist lodge in the bush etc.) The VoIP telephone provider must provide the proper dispatch info. Without a proper municipal address, Northern911 cann…

Changing Channel Commit and/or Burst

When trying to change your channel commit through  ucontrol.thinktel.ca  you have to... 1.       Open uControl 2.       Click on "Services" Tab then click "SIP Trunks". 3.       Click on the blue sip trunk that you are wanting to edit. 4.       Beside the SIP Trunk in question click the "details" button To …

Adding a Sub-User

The main username (account Number 2000xxxx) should only be used by the main administrator. All other users should have their own account setup. This way if we ever need to find out who made changes there will be a record, but if you share access then we will not know who did what. I.e. Deleted a line. When trying t…

Two digit Provincial or State codes.

Canada "AB" Alberta "BC" British Columbia "MB" Manitoba "NB">New Brunswick "NL">Newfoundland and Labrador "NT">Northwest Territories "NS">Nova Scotia "NU">Nunavut "ON">Ontario "PE">Prince Edward Island "QC">Quebec "SK">Saskatchewan "YT">Yukon Territory United States "AL">Alabama "AK">Alaska "AZ">Ar…

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