Updating Number Labels
To update labels through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers" * Click on the blue Labels drop-down button --> Download Labels This will download a .csv file * Open the excel file * Fill in the label field(Column B) and/or the Additional…
Confirm Hosted PBX Password
When trying to confirm your hosted PBX(HPBX) password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers by type" * Besides the Individual Line in question click the "details" button * In the Individual Line Information section locate the SIP …
Delete a Number (Cancel Service)
When trying to delete a number through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Orders" Tab then click on "Cancel a Service" * Enter the number you wish to cancel in the "Search" field or scroll to the number * Click on "Cancel Service" beside the number you wish to cancel. * R…
Ordering a Residential or Business Line.
When trying to order a residential or Business line through ucontrol.thinktel.ca you have to... * Log into uControl. * Click on the blue "Orders" Tab then click on "Order a Service" * Select the type of service. If you don't have the right plan, please contact your sales rep. * Select the Rate Center. If t…
Move DID(s) from one trunk to another
When trying to move DID(s) from one trunk to another through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type". * Scroll down to the DID section * Enter the DID in the search field or scroll down to the DID in question. (If you wish more to sho…
911 Non Municipal Locations
In very few circumstances some carriers may end up with telephone numbers that do not have a municipal address. (i.e.) On a drilling rig, an exploration camp, a tourist lodge in the bush etc.) The VoIP telephone provider must provide the proper dispatch info. Without a proper municipal address, Northern911 cann…
Confirm Service for hosted(HPBX) lines.
When trying to confirm Service for hosted lines through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers by Type". * Enter the number in the appropriate search field (the type of line) or scroll down. * Click on "service check" beside the number. Thi…
Provisioning a Device
When trying to add a line (Number) to a device (MAC) through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Management" Tab then click on "Provisioning device" * Enter the MAC into the search box or scroll down till you locate the desired MAC * Click on the "edit" button to the right …
Virtual Fax - How to update a Fax2PDF email address or password.
When trying to change a Fax2PDF email or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the search (magnifying glass) * Enter the number you want to update in the search field. * Click the number (Item). * Hit the Edit button (top of page) * Change the email address. Change…
Virtual Fax - Enable Print to Fax (Fax&Scan) on a Fax to inbox (Fax2PDF) line,
We are no longer able to just edit the line and Change the Scan&Fax to True. The existing line needs to be cancelled and re-created as a 'Print to Fax' Line. When the line is recreated, you will lose all archived faxes(CDR's) and we will not be able to recover/forward. You can either complete the recreation your…
