Confirm Hosted PBX Password
When trying to confirm your hosted PBX(HPBX) password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers by type" * Besides the Individual Line in question click the "details" button * In the Individual Line Information section locate the SIP …
Provisioning a Device
When trying to add a line (Number) to a device (MAC) through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Management" Tab then click on "Provisioning device" * Enter the MAC into the search box or scroll down till you locate the desired MAC * Click on the "edit" button to the right …
Ordering a Residential or Business Line.
When trying to order a residential or Business line through ucontrol.thinktel.ca you have to... * Log into uControl. * Click on the blue "Orders" Tab then click on "Order a Service" * Select the type of service. If you don't have the right plan, please contact your sales rep. * Select the Rate Center. If t…
Confirm Service for hosted(HPBX) lines.
When trying to confirm Service for hosted lines through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers by Type". * Enter the number in the appropriate search field (the type of line) or scroll down. * Click on "service check" beside the number. Thi…
International Long Distance Failing
Problem: Customer can not dial international long-distance destinations ("011" + Country Code prior to dialling the number) Solution: 1. Due to VoIP routing of International calls, you may have to wait longer before you hear the phone ringing. Give it a full 60 seconds before you hang up an international call. …
Call Barring
We can add call barring to the following types of calls. If you want to restrict calling on your lines Mandatory Account Codes might be the better option • International-International, InterLATA International, and International toll free calls • National and mobile-IntraLATA, InterLATA national, FGD cut through…
Changing Hosted PBX Features
When trying to change hosted PBX features through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type". * Enter the number in the search field or locate it in the list of all your numbers. * Click the "Edit" button * Change the desired fields C…
Blocked International Destinations
As a measure to prevent fraud, Thinktel is blocking the following international destinations: In order of country code In order of Country (224) Guinea (231) Liberia (232) Sierra Leone (234) Nigeria (239) Sao Tome (242) Congo (245) Guinea Bissau (246) Diego Garcia (252) Somalia (263) Zimba…
How to Disable/Enable a voicemail on a Business Group/Individual line
To Disable or Enable your Voice Mail services through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type". * Enter the number in the search or scroll down till you locate the desired number. * Click the "Edit" button. * In the Voicemail field ch…
Forwarding services for Hosted lines
Once a call forwarding is enabled, it is active until it is disabled. The following information should explain how the different call forwardings work. Unavailable call forwarding acts as a fail-over whenever your line goes down. ThinkTel recommends that this be set on all numbers, so if something does happen to y…
