Confirm Hosted PBX Password
When trying to confirm your hosted PBX(HPBX) password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers by type" * Besides the Individual Line in question click the "details" button * In the Individual Line Information section locate the SIP …
Confirm Service for hosted(HPBX) lines.
When trying to confirm Service for hosted lines through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers by Type". * Enter the number in the appropriate search field (the type of line) or scroll down. * Click on "service check" beside the number. Thi…
How to Disable/Enable a voicemail on a Business Group/Individual line
To Disable or Enable your Voice Mail services through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type". * Enter the number in the search or scroll down till you locate the desired number. * Click the "Edit" button. * In the Voicemail field ch…
International Long Distance Failing
Problem: Customer can not dial international long-distance destinations ("011" + Country Code prior to dialling the number) Solution: 1. Due to VoIP routing of International calls, you may have to wait longer before you hear the phone ringing. Give it a full 60 seconds before you hang up an international call. …
Ordering a Residential or Business Line.
When trying to order a residential or Business line through ucontrol.thinktel.ca you have to... * Log into uControl. * Click on the blue "Orders" Tab then click on "Order a Service" * Select the type of service. If you don't have the right plan, please contact your sales rep. * Select the Rate Center. If t…
Provisioning a Device
When trying to add a line (Number) to a device (MAC) through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Management" Tab then click on "Provisioning device" * Enter the MAC into the search box or scroll down till you locate the desired MAC * Click on the "edit" button to the right …
Blocked International Destinations
As a measure to prevent fraud, Thinktel is blocking the following international destinations: In order of country code In order of Country (224) Guinea (231) Liberia (232) Sierra Leone (234) Nigeria (239) Sao Tome (242) Congo (245) Guinea Bissau (246) Diego Garcia (252) Somalia (263) Zimba…
Changing Hosted PBX Features
When trying to change hosted PBX features through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type". * Enter the number in the search field or locate it in the list of all your numbers. * Click the "Edit" button * Change the desired fields C…
N11 Services
ThinkTel supports N11 dialling, but not all Municipalities support all N11 services and they are not always routed to the same destination. As each municipality(Rate Center) decides where these calls are routed to. For example, 211 will sometimes route you to "United Way", "Salvation Army" or "Social Services. So de…
SIP Error Codes
Contents * SIP Introduction * SIP Requests * SIP Responses * SIP and RTP Testing * What is a SIP Polling Re-invite SIP Introduction SIP clients traditionally use TCP and UDP port 5060 to connect to SIP servers and other SIP endpoints. SIP is primarily used in setting up and tearing down voice or video calls. H…
