Provisioning a Device
When trying to add a line (Number) to a device (MAC) through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Management" Tab then click on "Provisioning device" * Enter the MAC into the search box or scroll down till you locate the desired MAC * Click on the "edit" button to the right …
How to update your SIP password on a Linksys/Cisco phone that is not connected with our provisioning server.
* Log into your phones GUI(must be completed from a computer connected to the same network) a. Locate the Phones IP Press the options button on your phone and scroll down to the Network menu choice. Here you should find the phone's IP address on the local network. b. Go to your computer, open your web bro…
Provisioning Guides for Cisco and Linksys IP Phones
Please find attached the Cisco and Linksys Provisioning Guides in PDF
How to peer an IP phone or ATA with Thinktel.
These are the essential configuration values for your phone/ATA or you can provision your device with ThinkTel, then use uControl to add/modify your lines. Please refer to this article for instructions How do I factory reset my ATA and re-provision it? 1. The SIP username. This will be the 10 digit number we prov…
How to reconnect your Linksys/Cisco phone to ThinkTel without factory resetting
* Log into your phones GUI a. Locate the Phones IP Press the options button on your phone and scroll down to the Network menu choice. Here you should find the phone's IP address on the local network. b. Go to your computer, open your web browser, and enter your phone's IP i.e. replacing the x.x part with th…
How do I factory reset my ATA and re-provision it?
Before you can re-provision a device we have to first remove it from our provisioning server. Please contact the support line at 866-928-4465 options 1-3-1 Resetting the device: Make sure your ATA has power and internet connection and the lights are solid. Plug a phone into the ATA and perform the following step…
How do I factory reset my Linksys or Cisco phone and re-provision it?
I - Factory Resetting the Phone Important : If you are factory resetting a phone previously provisioned with ThinkTel, please contact Technical Support before proceeding so that we can remove the device from our server before it is re-provisioned. * Select the Menu button on your phone (below voicemail button, l…
