Virtual Fax - Enable Print to Fax (Fax&Scan) on a Fax to inbox (Fax2PDF) line,
We are no longer able to just edit the line and Change the Scan&Fax to True. The existing line needs to be cancelled and re-created as a 'Print to Fax' Line. When the line is recreated, you will lose all archived faxes(CDR's) and we will not be able to recover/forward. You can either complete the recreation your…
How to check channel usage
When trying to check channel usage through ucontrol.thinktel.ca/ you have to... * Open uControl * Click on the Blue "Billing" Tab then click on "Usage" which will then bring you to "Usage Dashboard" These are customary fields and will have to be selected based on the requirement Under Type select Sip Trunk…
Delete a Number (Cancel Service)
When trying to delete a number through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Orders" Tab then click on "Cancel a Service" * Enter the number you wish to cancel in the "Search" field or scroll to the number * Click on "Cancel Service" beside the number you wish to cancel. * R…
Adding a Sub-User
The main username (account Number 2000xxxx) should only be used by the main administrator. All other users should have their own account setup. This way if we ever need to find out who made changes there will be a record, but if you share access then we will not know who did what. I.e. Deleted a line. When trying t…
Changing Channel Commit and/or Burst
When trying to change your channel commit through ucontrol.thinktel.ca you have to... 1. Open uControl 2. Click on "Services" Tab then click "SIP Trunks". 3. Click on the blue sip trunk that you are wanting to edit. 4. Beside the SIP Trunk in question click the "details" button To …
Virtual Fax - How to update a Fax2PDF email address or password.
When trying to change a Fax2PDF email or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the search (magnifying glass) * Enter the number you want to update in the search field. * Click the number (Item). * Hit the Edit button (top of page) * Change the email address. Change…
Reusing a cancelled number (recreating as new service)
ThinkTel now offers our customers the opportunity to reuse one of their numbers without having to contact ThinkTel staff. Your recently deleted numbers will show as available for 3 days You can reuse a recently deleted number for up to 3 days after the number has been cancelled. After this time you will have to c…
Fax - Adding a DID to fax loopback trunk
NOTE: The flag(Fax Line = True) is intended specifically for numbers that will be used for faxing, but numbers doing both faxing and voice calls, can be flagged as a fax line. What we wish to avoid is having voice-only numbers being flagged, as this uses up the fax routing resources. To Enable or Disable a number …
uControl API Samples
Here are our API samples. If you have any further questions, please contact your sales rep
PBX/Trunk IP/Port/Password - Change
When trying to change your IP, port or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers" * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Edit" * Update the desired informati…
