911 Non Municipal Locations
In very few circumstances some carriers may end up with telephone numbers that do not have a municipal address. (i.e.) On a drilling rig, an exploration camp, a tourist lodge in the bush etc.) The VoIP telephone provider must provide the proper dispatch info. Without a proper municipal address, Northern911 cann…
Confirm Domestic & International rates.
When trying to locate call rates through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type" * Click on one of your SIP Trunks * On the right side of the details page, click on the "Rate Table" This will download an excel file. That will displa…
Confirm Service for hosted(HPBX) lines.
When trying to confirm Service for hosted lines through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers by Type". * Enter the number in the appropriate search field (the type of line) or scroll down. * Click on "service check" beside the number. Thi…
Move DID(s) from one trunk to another
When trying to move DID(s) from one trunk to another through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type". * Scroll down to the DID section * Enter the DID in the search field or scroll down to the DID in question. (If you wish more to sho…
Ordering a DID
For a more detailed guide with screenshots please visit our thinktel.ca User Guides When trying to order a DID through ucontrol.thinktel.ca/ you have to... * Log into uControl. * Click on the blue "Orders" Tab then click "Order a Service" * Select the type of service "New sip trunk DIDs" If you are told you…
Reusing a cancelled number (recreating as new service)
ThinkTel now offers our customers the opportunity to reuse one of their numbers without having to contact ThinkTel staff. Your recently deleted numbers will show as available for 3 days You can reuse a recently deleted number for up to 3 days after the number has been cancelled. After this time you will have to c…
Adding a Sub-User
The main username (account Number 2000xxxx) should only be used by the main administrator. All other users should have their own account setup. This way if we ever need to find out who made changes there will be a record, but if you share access then we will not know who did what. I.e. Deleted a line. When trying t…
uControl API Samples
Here are our API samples. If you have any further questions, please contact your sales rep
Changing Channel Commit and/or Burst
When trying to change your channel commit through ucontrol.thinktel.ca you have to... 1. Open uControl 2. Click on "Services" Tab then click "SIP Trunks". 3. Click on the blue sip trunk that you are wanting to edit. 4. Beside the SIP Trunk in question click the "details" button To …
PBX/Trunk IP/Port/Password - Change
When trying to change your IP, port or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers" * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Edit" * Update the desired informati…
