Move DID(s) from one trunk to another
When trying to move DID(s) from one trunk to another through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type". * Scroll down to the DID section * Enter the DID in the search field or scroll down to the DID in question. (If you wish more to sho…
PBX/Trunk IP - Adding new Binding
When trying to add a new IP through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Orders" Tab then click "Order a Service" * In the SIP Trunk Features section click on "New Sip Trunk Binding" * Select the SIP Trunk you wish to add the binding on. * Instead of steps 1-4 if you are on…
Confirm Service for hosted(HPBX) lines.
When trying to confirm Service for hosted lines through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers by Type". * Enter the number in the appropriate search field (the type of line) or scroll down. * Click on "service check" beside the number. Thi…
Ordering a DID
For a more detailed guide with screenshots please visit our thinktel.ca User Guides When trying to order a DID through ucontrol.thinktel.ca/ you have to... * Log into uControl. * Click on the blue "Orders" Tab then click "Order a Service" * Select the type of service "New sip trunk DIDs" If you are told you…
Updating Number Labels
To update labels through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers" * Click on the blue Labels drop-down button --> Download Labels This will download a .csv file * Open the excel file * Fill in the label field(Column B) and/or the Additional…
Adding a Sub-User
The main username (account Number 2000xxxx) should only be used by the main administrator. All other users should have their own account setup. This way if we ever need to find out who made changes there will be a record, but if you share access then we will not know who did what. I.e. Deleted a line. When trying t…
Changing Channel Commit and/or Burst
When trying to change your channel commit through ucontrol.thinktel.ca you have to... 1. Open uControl 2. Click on "Services" Tab then click "SIP Trunks". 3. Click on the blue sip trunk that you are wanting to edit. 4. Beside the SIP Trunk in question click the "details" button To …
911 Non Municipal Locations
In very few circumstances some carriers may end up with telephone numbers that do not have a municipal address. (i.e.) On a drilling rig, an exploration camp, a tourist lodge in the bush etc.) The VoIP telephone provider must provide the proper dispatch info. Without a proper municipal address, Northern911 cann…
PBX/Trunk IP/Port/Password - Change
When trying to change your IP, port or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers" * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Edit" * Update the desired informati…
Ordering a Residential or Business Line.
When trying to order a residential or Business line through ucontrol.thinktel.ca you have to... * Log into uControl. * Click on the blue "Orders" Tab then click on "Order a Service" * Select the type of service. If you don't have the right plan, please contact your sales rep. * Select the Rate Center. If t…
