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Ordering a DID
For a more detailed guide with screenshots please visit our thinktel.ca User Guides When trying to order a DID through ucontrol.thinktel.ca/ you have to... * Log into uControl. * Click on the blue "Orders" Tab then click "Order a Service" * Select the type of service "New sip trunk DIDs" If you are told you…
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uControl API Samples
Here are our API samples. If you have any further questions, please contact your sales rep
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Reusing a cancelled number (recreating as new service)
ThinkTel now offers our customers the opportunity to reuse one of their numbers without having to contact ThinkTel staff. Your recently deleted numbers will show as available for 3 days You can reuse a recently deleted number for up to 3 days after the number has been cancelled. After this time you will have to c…
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Confirm Domestic & International rates.
When trying to locate call rates through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type" * Click on one of your SIP Trunks * On the right side of the details page, click on the "Rate Table" This will download an excel file. That will displa…
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Confirm Service for hosted(HPBX) lines.
When trying to confirm Service for hosted lines through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers by Type". * Enter the number in the appropriate search field (the type of line) or scroll down. * Click on "service check" beside the number. Thi…
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Ordering a Residential or Business Line.
When trying to order a residential or Business line through ucontrol.thinktel.ca you have to... * Log into uControl. * Click on the blue "Orders" Tab then click on "Order a Service" * Select the type of service. If you don't have the right plan, please contact your sales rep. * Select the Rate Center. If t…
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Confirm Hosted PBX Password
When trying to confirm your hosted PBX(HPBX) password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers by type" * Besides the Individual Line in question click the "details" button * In the Individual Line Information section locate the SIP …
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Provisioning a Device
When trying to add a line (Number) to a device (MAC) through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Management" Tab then click on "Provisioning device" * Enter the MAC into the search box or scroll down till you locate the desired MAC * Click on the "edit" button to the right …
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Two digit Provincial or State codes.
Canada "AB" Alberta "BC" British Columbia "MB" Manitoba "NB">New Brunswick "NL">Newfoundland and Labrador "NT">Northwest Territories "NS">Nova Scotia "NU">Nunavut "ON">Ontario "PE">Prince Edward Island "QC">Quebec "SK">Saskatchewan "YT">Yukon Territory United States "AL">Alabama "AK">Alaska "AZ">Ar…
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PBX/Trunk IP/Port/Password - Change
When trying to change your IP, port or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers" * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Edit" * Update the desired informati…
