Adding a Sub-User
The main username (account Number 2000xxxx) should only be used by the main administrator. All other users should have their own account setup. This way if we ever need to find out who made changes there will be a record, but if you share access then we will not know who did what. I.e. Deleted a line. When trying t…
911 Non Municipal Locations
In very few circumstances some carriers may end up with telephone numbers that do not have a municipal address. (i.e.) On a drilling rig, an exploration camp, a tourist lodge in the bush etc.) The VoIP telephone provider must provide the proper dispatch info. Without a proper municipal address, Northern911 cann…
Changing Channel Commit and/or Burst
When trying to change your channel commit through ucontrol.thinktel.ca you have to... 1. Open uControl 2. Click on "Services" Tab then click "SIP Trunks". 3. Click on the blue sip trunk that you are wanting to edit. 4. Beside the SIP Trunk in question click the "details" button To …
Changing uControl Login password
When trying to change your uControl login password through ucontrol.thinktel.ca you have to... Our randomly generated passwords can be hard to remember, so we suggest you change this to something that will be easy for you to remember. But would be hard for others to figure out. * Open uControl * Click on th…
Changing Hosted PBX Features
When trying to change hosted PBX features through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type". * Enter the number in the search field or locate it in the list of all your numbers. * Click the "Edit" button * Change the desired fields C…
PBX/Trunk IP - Delete
When trying to delete your IP through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click SIP Trunks * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Delete" * On the popup - Click "OK" to confirm the delet…
Changing the Translated (Forwarding) Number.
Note: Applying a translation on a number will only work if both the numbers are on your PBX. To Enable or Disable a Translated number through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers" * Enter the number in the search or locate it in the list of…
How to use Surecall to apply an Unavailable Call Forward for DIDs
SureCall(Unavailable Call forwarding) is a feature that is available to all lines at no cost. If the line ever has an issue either on the customer's side or via ThinkTel the line will forward to the surecall number instead of playing a not in service message. Surecall can be applied on an individual line (Hosted…
Updating contact Information (including the emails that we send notices to)
When trying to update Account Details through ucontrol.thinktel.ca you have to... Whenever your contact information changes please update your contact information ASAP, so we are better able to contact you. 1. Open uControl 2. Click on the blue "Profile" Tab, then click "Addresses". 3. Besides the billing, ty…
uControl Email Verification
The reasons for maintaining verified email addresses are: * Allowing customers to perform automated user-related actions, such as reset a forgotten password without manual intervention from our support staff. * A contact point for important user-specific information, such as unusual activity notices. We do not…
