Changing Hosted PBX Features
When trying to change hosted PBX features through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type". * Enter the number in the search field or locate it in the list of all your numbers. * Click the "Edit" button * Change the desired fields C…
How to check call records - Daily/Weekly/Monthly charges (Download CDRs)
For a more detailed guide with screenshots please visit our thinktel.ca User Guides When trying to check Daily/Weekly/Monthly charges through ucontrol.thinktel.ca you have to... * Open uControl * Click on the Blue "Billing" Tab then click "Download CDRs" * Select the Filter None Business Group SIP Tru…
PBX/Trunk IP - Delete
When trying to delete your IP through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click SIP Trunks * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Delete" * On the popup - Click "OK" to confirm the delet…
Virtual Fax - Ordering a Fax to Inbox (Fax2PDF)
When trying to order a Fax to inbox (Fax2PDF) through ucontrol.thinktel.ca/ you have to... If you want to use your Fax&Scan scan client on your laptop please order a Print to fax line. If you wish it added later, please contact our Orders department at [email protected] * Log into uControl. * Click on the …
Two digit Provincial or State codes.
Canada "AB" Alberta "BC" British Columbia "MB" Manitoba "NB">New Brunswick "NL">Newfoundland and Labrador "NT">Northwest Territories "NS">Nova Scotia "NU">Nunavut "ON">Ontario "PE">Prince Edward Island "QC">Quebec "SK">Saskatchewan "YT">Yukon Territory United States "AL">Alabama "AK">Alaska "AZ">Ar…
Changing uControl Login password
When trying to change your uControl login password through ucontrol.thinktel.ca you have to... Our randomly generated passwords can be hard to remember, so we suggest you change this to something that will be easy for you to remember. But would be hard for others to figure out. * Open uControl * Click on th…
Changing the Translated (Forwarding) Number.
Note: Applying a translation on a number will only work if both the numbers are on your PBX. To Enable or Disable a Translated number through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers" * Enter the number in the search or locate it in the list of…
How to use Surecall to apply an Unavailable Call Forward for DIDs
SureCall(Unavailable Call forwarding) is a feature that is available to all lines at no cost. If the line ever has an issue either on the customer's side or via ThinkTel the line will forward to the surecall number instead of playing a not in service message. Surecall can be applied on an individual line (Hosted…
911 Contact Info
For a more detailed guide with screenshots please visit our thinktel.ca User Guides When creating a new 911 entry through you have to... * Open uControl * Click on the blue "Management" Tab then click on 911 Management * Click on the "Create Button" (Top left) * Select the number from the drop-down field *…
uControl Email Verification
The reasons for maintaining verified email addresses are: * Allowing customers to perform automated user-related actions, such as reset a forgotten password without manual intervention from our support staff. * A contact point for important user-specific information, such as unusual activity notices. We do not…
