Forwarding services for Hosted lines
Once a call forwarding is enabled, it is active until it is disabled. The following information should explain how the different call forwardings work. Unavailable call forwarding acts as a fail-over whenever your line goes down. ThinkTel recommends that this be set on all numbers, so if something does happen to y…
Changing the Translated (Forwarding) Number.
Note: Applying a translation on a number will only work if both the numbers are on your PBX. To Enable or Disable a Translated number through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers" * Enter the number in the search or locate it in the list of…
Applying call forwarding
Changing the call forwarded on numbers can be completed via self-care. Please follow the below instructions. * Log into * Click on the 'Call manager' Tab * Click on the 'Forwarding' tab * Select the tab for the type of forwarding you want. Immediately | Busy/No Answer | Selected Callers | Forwarding Desti…
Forwarding a DID with number translations
We are unable to apply any call forwarding (unconditional, busy, or delayed) on a DID, only on the pilot (SIP Trunk) number, but this will forward all of the DID's on the SIP Trunk. Any DID forwarding should be completed on the PBX , but sometimes our customers are unable to update themselves. Below are a few o…
Forwarding services for PBX’s and DID’s
Once a call forwarding is enabled, it is active until it is disabled. The following information should explain how the different call forwardings work. Unavailable call forwarding acts as a fail-over whenever your line goes down. ThinkTel recommends that this be set on all numbers, so if something does happen to y…
How to use Surecall to apply an Unavailable Call Forward for DIDs
SureCall(Unavailable Call forwarding) is a feature that is available to all lines at no cost. If the line ever has an issue either on the customer's side or via ThinkTel the line will forward to the surecall number instead of playing a not in service message. Surecall can be applied on an individual line (Hosted…
