Virtual Fax - How to update a Fax2PDF email address or password.
When trying to change a Fax2PDF email or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the search (magnifying glass) * Enter the number you want to update in the search field. * Click the number (Item). * Hit the Edit button (top of page) * Change the email address. Change…
Setting up a Busy or Out of office messages
There are two ways to do this via phone or via Self-Care portal. VIA Phone * Dial 98 from your phone (Or from another phone call your number and when you greeting is being played press the key) * Enter your password * Press 3 to update your Greeting Messages * Press 5 to set your busy greeting or Press …
Setting up your "Outside Business hours" schedule.
In order to set up your business hours please follow the below steps * Dial 98 from your ThinkTel phone (Or from another phone call your number and when you greeting is being played press the key) * Enter your password * Press 3 (work with your greetings) * Press 6 (Work with your out of hours greeting) * P…
Fax - Adding a DID to fax loopback trunk
NOTE: The flag(Fax Line = True) is intended specifically for numbers that will be used for faxing, but numbers doing both faxing and voice calls, can be flagged as a fax line. What we wish to avoid is having voice-only numbers being flagged, as this uses up the fax routing resources. To Enable or Disable a number …
Confirm Fax&Scan setting
If you are unable to send a fax the first step is to confirm the configuration of your Fax Client. Windows 7 and XP 1. Click the start button. 2. Click All Programs 3. Select "MS Fax Plug-In" --> "Configure Fax Service"(Win7) Or "VoIP Plug-in for Microsoft fax"--> "Configure Fax Service"(XP) 4. Click File-->P…
Software Requirements for Connector for Microsoft Fax and Windows Fax and Scan
Software version 8.6 Operating System: 32-bit or 64-bit Microsoft Windows operating system. Windows Fax and Scan * Windows Server 2008 R2 (all) * Windows Server 2008 (all) * Windows 7/8 Business, Enterprise and Ultimate (all service packs) * Windows Vista Business, Enterprise and Ultimate (all service packs) N…
Support for the T.38 Protocol
ThinkTel supports T.38 in the following scenarios: * 2-way Direct media VoIP calls. * 2-way TDM-to-VoIP (and vice versa) calls. * 2-way TDM-to-TDM calls between two different Universal Media Gateways (UMG). T.38 is not supported in the following scenarios: * Non-direct media VoIP calls, regardless of whether …
Applying call forwarding
Changing the call forwarded on numbers can be completed via self-care. Please follow the below instructions. * Log into * Click on the 'Call manager' Tab * Click on the 'Forwarding' tab * Select the tab for the type of forwarding you want. Immediately | Busy/No Answer | Selected Callers | Forwarding Desti…
Print to Fax (Fax&Scan) Setup
Setup Instructions: Please make sure you have a Windows computer running one of the following operating systems. * Vista Business, Enterprise, or Ultimate. * Windows XP Professional SP2 and SP3. * Windows 7/8, Business, Enterprise, Ultimate. * Windows 10. If you have done the upgrade to WIn10 and faxes are not …
