Setup Instructions:

Please make sure you have a Windows computer running one of the following operating systems.

• Vista Business, Enterprise, or Ultimate.
• Windows XP Professional SP2 and SP3.
• Windows 7/8, Business, Enterprise, Ultimate.
• Windows 10. If you have done the upgrade to WIn10 and faxes are not working. Please uninstall your existing NetSatisFAXtion plugin and reinstall it with the Win8 plugin listed below.

 

Note: This plugin is not compatible with Apple OS X, Linux, or any Windows Basic or Home versions.

Installing the plugin. 

 

1. Download and install one of the NetSatisFAXtion plugins below:
   
   Windows 7 or older you will have to download the attached file NS-FaxServiceConnector.msi
   Windows 8&10 you will have to download this plugin http://portal.ipfaxservices.com/Files/Win8-NS-FaxServiceConnector.msi
   
   If you get an error "Microsoft.NET Framework must be installed" Please install Microsoft.net from http://www.microsoft.com/en-ca/download/details.aspx?id=17851

 

2. Select the type of service.
   Depending on your operating system and version(some will ask and some will not).
   When/, if you are prompted for a type of service, choose Net-SatisFAXtion. Leave the other fields in their default settings.

 

3. Enter your username and password.
   When prompted for a user name and password, enter your faxing username(Can have spaces) and password(Can't have white spaces) as supplied by ThinkTel via email or if ordered from uControl via the uControl pop up. If you don't have this info please contact Support

 

4. Confirm Fax Server and domain.
   Click Show advanced setting
   Confirm the proper settings below.
   a. Fax Server: https://ata-proxy.ipfaxservices.com/nsps/nsps.aspx?target=casxml
   b. Fax Domain: \\NETSATISFAXTION\SECURE

 

5. Send and receive a test fax.
   HP offers a free automated testing service. That you can send them a fax and they will send a test fax back, this will allow you to confirm fax completion in both directions.  HP Test Fax 8884732963

 

 We hope this info was helpful. If you have any problems or questions, please let us know. 

You can open a support ticket via http://thinktel.distributel.happyfox.com/new/ or you can contact us by phone at 866-928-4465 Options 1-3-1

 

Further troubleshooting.

 

If having issues starting your Fax&Scan client, please ensure you have enabled your Faxing Program.

• Windows 7 and 8
  Control Panel--> Programs and Features-->Turn Windows features on or off (left Column)-->Expand Print and Document Services--> Check the Fax program that comes with your Operating System.

If having issues sending faxes after client is set up, you might have to manually add dialling rules as outlined below.

 

Set up dialling rules on your computer: To do this, go to your control panel --> printer and other hardware--> phone and modem options. (NOTE that your version of Windows may have a different menu configuration, but the settings will be the same)

• Under the dialling rules, "My Location", specify the location from which you will be dialling.
  Country – Canada
  Region – Your local 3 digit area code
• On the "Area Code Rules" tab, check off "Include all the prefixes within this area code"
• Check off "Rules", "When dialling phone numbers that contain the prefixes above include the area code"
• Click "Apply"