Channel Commit/Burst and load balancing
Channel Commit = Is the number of committed channels that you will be charged for every month. Channel Burst = Is the number of channels that you can use (Burst) as needed. Once you use one of your burst channels it becomes a committed channel for the remaining day. So if you have 5 committed channels and 5 burst …
Forwarding services for Hosted lines
Once a call forwarding is enabled, it is active until it is disabled. The following information should explain how the different call forwardings work. Unavailable call forwarding acts as a fail-over whenever your line goes down. ThinkTel recommends that this be set on all numbers, so if something does happen to y…
Fail-over(Binding and SureCall) SIP response code triggers
A SIP trunk binding doesn't have to be down(Not responding to keep alive options) for surecall to kick in, a PBX just needs to send one of the below SIP codes and we will unconditionally forward the call to the supplied surecall number. The following list, are SIP responses codes that will trigger an unavailable c…
Failover
We have two types of failovers. * Unavailable call forwarding: If all of your configured SIP Bindings are down Surecall will unconditional forward your lines to the specified destination. Further information on how to apply is located How to use SureCall to apply an Unavailable Forward for DIDs Surecal…
Forwarding services for PBX’s and DID’s
Once a call forwarding is enabled, it is active until it is disabled. The following information should explain how the different call forwardings work. Unavailable call forwarding acts as a fail-over whenever your line goes down. ThinkTel recommends that this be set on all numbers, so if something does happen to y…
