PBX/Trunk IP - Delete
When trying to delete your IP through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click SIP Trunks * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Delete" * On the popup - Click "OK" to confirm the delet…
Channel Commit/Burst and load balancing
Channel Commit = Is the number of committed channels that you will be charged for every month. Channel Burst = Is the number of channels that you can use (Burst) as needed. Once you use one of your burst channels it becomes a committed channel for the remaining day. So if you have 5 committed channels and 5 burst …
PBX/Trunk IP/Port/Password - Change
When trying to change your IP, port or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers" * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Edit" * Update the desired informati…
Failover
We have two types of failovers. * Unavailable call forwarding: If all of your configured SIP Bindings are down Surecall will unconditional forward your lines to the specified destination. Further information on how to apply is located How to use SureCall to apply an Unavailable Forward for DIDs Surecal…
SIP Authentication
SIP Authentication We can't disable authentication unless we get a Sales Engineer's approval that it is not compatible with your PBX. Very few PBX systems can't authenticate nowadays and as security is always an issue, we will only turn authentication off if there are no other options. We can turn it off briefl…
