Confirm Domestic & International rates.
When trying to locate call rates through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type" * Click on one of your SIP Trunks * On the right side of the details page, click on the "Rate Table" This will download an excel file. That will displa…
Provisioning a Device
When trying to add a line (Number) to a device (MAC) through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Management" Tab then click on "Provisioning device" * Enter the MAC into the search box or scroll down till you locate the desired MAC * Click on the "edit" button to the right …
Virtual Fax - Enable Print to Fax (Fax&Scan) on a Fax to inbox (Fax2PDF) line,
We are no longer able to just edit the line and Change the Scan&Fax to True. The existing line needs to be cancelled and re-created as a 'Print to Fax' Line. When the line is recreated, you will lose all archived faxes(CDR's) and we will not be able to recover/forward. You can either complete the recreation your…
Confirm Hosted PBX Password
When trying to confirm your hosted PBX(HPBX) password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers by type" * Besides the Individual Line in question click the "details" button * In the Individual Line Information section locate the SIP …
uControl API Samples
Here are our API samples. If you have any further questions, please contact your sales rep
Fax - Adding a DID to fax loopback trunk
NOTE: The flag(Fax Line = True) is intended specifically for numbers that will be used for faxing, but numbers doing both faxing and voice calls, can be flagged as a fax line. What we wish to avoid is having voice-only numbers being flagged, as this uses up the fax routing resources. To Enable or Disable a number …
How to check channel usage
When trying to check channel usage through ucontrol.thinktel.ca/ you have to... * Open uControl * Click on the Blue "Billing" Tab then click on "Usage" which will then bring you to "Usage Dashboard" These are customary fields and will have to be selected based on the requirement Under Type select Sip Trunk…
Reusing a cancelled number (recreating as new service)
ThinkTel now offers our customers the opportunity to reuse one of their numbers without having to contact ThinkTel staff. Your recently deleted numbers will show as available for 3 days You can reuse a recently deleted number for up to 3 days after the number has been cancelled. After this time you will have to c…
Virtual Fax - How to update a Fax2PDF email address or password.
When trying to change a Fax2PDF email or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the search (magnifying glass) * Enter the number you want to update in the search field. * Click the number (Item). * Hit the Edit button (top of page) * Change the email address. Change…
Delete a Number (Cancel Service)
When trying to delete a number through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Orders" Tab then click on "Cancel a Service" * Enter the number you wish to cancel in the "Search" field or scroll to the number * Click on "Cancel Service" beside the number you wish to cancel. * R…
