-
Fax - Adding a DID to fax loopback trunk
NOTE: The flag(Fax Line = True) is intended specifically for numbers that will be used for faxing, but numbers doing both faxing and voice calls, can be flagged as a fax line. What we wish to avoid is having voice-only numbers being flagged, as this uses up the fax routing resources. To Enable or Disable a number …
-
PBX/Trunk IP - Adding new Binding
When trying to add a new IP through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Orders" Tab then click "Order a Service" * In the SIP Trunk Features section click on "New Sip Trunk Binding" * Select the SIP Trunk you wish to add the binding on. * Instead of steps 1-4 if you are on…
-
How to check channel usage
When trying to check channel usage through ucontrol.thinktel.ca/ you have to... * Open uControl * Click on the Blue "Billing" Tab then click on "Usage" which will then bring you to "Usage Dashboard" These are customary fields and will have to be selected based on the requirement Under Type select Sip Trunk…
-
Virtual Fax - Ordering a Fax to Inbox (Fax2PDF)
When trying to order a Fax to inbox (Fax2PDF) through ucontrol.thinktel.ca/ you have to... If you want to use your Fax&Scan scan client on your laptop please order a Print to fax line. If you wish it added later, please contact our Orders department at [email protected] * Log into uControl. * Click on the …
-
Delete a Number (Cancel Service)
When trying to delete a number through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Orders" Tab then click on "Cancel a Service" * Enter the number you wish to cancel in the "Search" field or scroll to the number * Click on "Cancel Service" beside the number you wish to cancel. * R…
-
Updating Number Labels
To update labels through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers" * Click on the blue Labels drop-down button --> Download Labels This will download a .csv file * Open the excel file * Fill in the label field(Column B) and/or the Additional…
-
How to check call records - Daily/Weekly/Monthly charges (Download CDRs)
For a more detailed guide with screenshots please visit our thinktel.ca User Guides When trying to check Daily/Weekly/Monthly charges through ucontrol.thinktel.ca you have to... * Open uControl * Click on the Blue "Billing" Tab then click "Download CDRs" * Select the Filter None Business Group SIP Tru…
-
Virtual Fax - Enable Print to Fax (Fax&Scan) on a Fax to inbox (Fax2PDF) line,
We are no longer able to just edit the line and Change the Scan&Fax to True. The existing line needs to be cancelled and re-created as a 'Print to Fax' Line. When the line is recreated, you will lose all archived faxes(CDR's) and we will not be able to recover/forward. You can either complete the recreation your…
-
Virtual Fax - How to update a Fax2PDF email address or password.
When trying to change a Fax2PDF email or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the search (magnifying glass) * Enter the number you want to update in the search field. * Click the number (Item). * Hit the Edit button (top of page) * Change the email address. Change…
-
Move DID(s) from one trunk to another
When trying to move DID(s) from one trunk to another through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type". * Scroll down to the DID section * Enter the DID in the search field or scroll down to the DID in question. (If you wish more to sho…
