We are no longer able to just edit the line and Change the Scan&Fax to True.  The existing line needs to be cancelled and re-created as a 'Print to Fax' Line.

When the line is recreated, you will lose all archived faxes(CDR's) and we will not be able to recover/forward.

You can either complete the recreation yourself via uControl or contact our Orders team.

Via uControl:

To recreate yourself please follow these Knowledgebase instructions.

Reusing a cancelled number:

Virtual Fax - Ordering a Fax to Inbox (Fax2PDF)

Via Orders Team:

You now need to submit a request to our Orders group at [email protected]. Who will have to recreate the fax line.

Please submit the below information when opening an Orders ticket.

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Please convert the below fax line to be a 'Print to Fax' line.

Fax Number:

Confirm email:

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When the line is recreated our orders group will supply your login credentials.

To find out how to set up your Fax&Scan please follow the instructions Fax&Scan (Virtual Fax) Setup

We hope this info was helpful. If you have any problems or questions, please let us know. 

You can open a support ticket via http://thinktel.distributel.happyfox.com/new/ or you can contact us by phone at 866-928-4465 Options 1-3-1