International Long Distance Failing
Problem: Customer can not dial international long-distance destinations ("011" + Country Code prior to dialling the number) Solution: 1. Due to VoIP routing of International calls, you may have to wait longer before you hear the phone ringing. Give it a full 60 seconds before you hang up an international call. …
Blocked International Destinations
As a measure to prevent fraud, Thinktel is blocking the following international destinations: In order of country code In order of Country (224) Guinea (231) Liberia (232) Sierra Leone (234) Nigeria (239) Sao Tome (242) Congo (245) Guinea Bissau (246) Diego Garcia (252) Somalia (263) Zimba…
Xten Lite & Eyebeam Softphone configuration
Please note: Thinktel does not provide support for softphone configuration. Contact our Customer Care Support department by email or telephone to obtain the correct credentials and proxy server IP and port to assist with configuring your softphone. Xten Lite / Eyebeam Softphone Configuration The recent version of …
Toll Fraud on your SIP Trunk
Toll Fraud What is toll fraud? Toll fraud is the theft or unauthorized use of long distance phone service. Toll fraud takes many forms but is especially prevalent to phone systems that have not been secure, or where lax security measures are in place. Toll fraud is a problem worldwide, and fraudsters can easily rac…
PBX/Trunk IP/Port/Password - Change
When trying to change your IP, port or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers" * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Edit" * Update the desired informati…
N11 Services
ThinkTel supports N11 dialling, but not all Municipalities support all N11 services and they are not always routed to the same destination. As each municipality(Rate Center) decides where these calls are routed to. For example, 211 will sometimes route you to "United Way", "Salvation Army" or "Social Services. So de…
SIP Error Codes
Contents * SIP Introduction * SIP Requests * SIP Responses * SIP and RTP Testing * What is a SIP Polling Re-invite SIP Introduction SIP clients traditionally use TCP and UDP port 5060 to connect to SIP servers and other SIP endpoints. SIP is primarily used in setting up and tearing down voice or video calls. H…
Support for the T.38 Protocol
ThinkTel supports T.38 in the following scenarios: * 2-way Direct media VoIP calls. * 2-way TDM-to-VoIP (and vice versa) calls. * 2-way TDM-to-TDM calls between two different Universal Media Gateways (UMG). T.38 is not supported in the following scenarios: * Non-direct media VoIP calls, regardless of whether …
PBX/Trunk IP - Delete
When trying to delete your IP through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click SIP Trunks * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Delete" * On the popup - Click "OK" to confirm the delet…
Call Barring
We can add call barring to the following types of calls. If you want to restrict calling on your lines Mandatory Account Codes might be the better option • International-International, InterLATA International, and International toll free calls • National and mobile-IntraLATA, InterLATA national, FGD cut through…
