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N11 Services
ThinkTel supports N11 dialling, but not all Municipalities support all N11 services and they are not always routed to the same destination. As each municipality(Rate Center) decides where these calls are routed to. For example, 211 will sometimes route you to "United Way", "Salvation Army" or "Social Services. So de…
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Applying call forwarding
Changing the call forwarded on numbers can be completed via self-care. Please follow the below instructions. * Log into * Click on the 'Call manager' Tab * Click on the 'Forwarding' tab * Select the tab for the type of forwarding you want. Immediately | Busy/No Answer | Selected Callers | Forwarding Desti…
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Fail-over(Binding and SureCall) SIP response code triggers
A SIP trunk binding doesn't have to be down(Not responding to keep alive options) for surecall to kick in, a PBX just needs to send one of the below SIP codes and we will unconditionally forward the call to the supplied surecall number. The following list, are SIP responses codes that will trigger an unavailable c…
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Forwarding services for Hosted lines
Once a call forwarding is enabled, it is active until it is disabled. The following information should explain how the different call forwardings work. Unavailable call forwarding acts as a fail-over whenever your line goes down. ThinkTel recommends that this be set on all numbers, so if something does happen to y…
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Access Codes for Call Services
Not all access codes will work by default. Some will only work if they are enabled in our switch. If one of the codes is not working for you please contact support by submitting a ticket at or by phone 866-928-4465 Options 1-3-1.. General Call Services Controls Pin Change (Must know your current PIN) Access …
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Hosted PBX - Phone Services
Below is a list of options available for our Hosted BPX lines. Phone Services * Long Distance inclusive (Additional fee) * Voice Mail * MADN (Multiple Appearance Directory Number) * Self-care (Controls your call services, Call records and Voice Mail messages) * Access Codes(*codes) for Call Services * Man…
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How to use Surecall to apply an Unavailable Call Forward for DIDs
SureCall(Unavailable Call forwarding) is a feature that is available to all lines at no cost. If the line ever has an issue either on the customer's side or via ThinkTel the line will forward to the surecall number instead of playing a not in service message. Surecall can be applied on an individual line (Hosted…
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Forwarding services for PBX’s and DID’s
Once a call forwarding is enabled, it is active until it is disabled. The following information should explain how the different call forwardings work. Unavailable call forwarding acts as a fail-over whenever your line goes down. ThinkTel recommends that this be set on all numbers, so if something does happen to y…
