International Long Distance Failing
Problem: Customer can not dial international long-distance destinations ("011" + Country Code prior to dialling the number) Solution: 1. Due to VoIP routing of International calls, you may have to wait longer before you hear the phone ringing. Give it a full 60 seconds before you hang up an international call. …
Setting up a Busy or Out of office messages
There are two ways to do this via phone or via Self-Care portal. VIA Phone * Dial 98 from your phone (Or from another phone call your number and when you greeting is being played press the key) * Enter your password * Press 3 to update your Greeting Messages * Press 5 to set your busy greeting or Press …
Setting up your "Outside Business hours" schedule.
In order to set up your business hours please follow the below steps * Dial 98 from your ThinkTel phone (Or from another phone call your number and when you greeting is being played press the key) * Enter your password * Press 3 (work with your greetings) * Press 6 (Work with your out of hours greeting) * P…
myphone.thinktel.ca
The new self-care site is Info on passwords The new *98 Voice Mail Guide
*98 Voicemail Guide(myphone.thinktel.ca)
Our new Voice Mail layout has changed. You can view it on-line at
Collect calls
Collect calling is supported but needs to be enabled by your Account Manager or our Customer Care department. Please contact your sales team for further details. Or contact our customer care team via email at [email protected] or they can be reached by phone at 8669284465 Option 2.
*98 and Self-Care password requirements.
Our Voice Mail service uses a password for our new Self-Care and a PIN for *98 Self-Care password Must be at least 8 characters. Must contain at least 1 upper case character. Must contain at least 1 lower case character. Must contain at least 1 special character [!@^#$%*_-+=? ]. Must contain at least 1 dig…
Blocked International Destinations
As a measure to prevent fraud, Thinktel is blocking the following international destinations: In order of country code In order of Country (224) Guinea (231) Liberia (232) Sierra Leone (234) Nigeria (239) Sao Tome (242) Congo (245) Guinea Bissau (246) Diego Garcia (252) Somalia (263) Zimba…
Iowa, Minnesota and South Dakota Calling Restriction
We would like to, first of all, thank you for using our services. With regards to call termination issues to Iowa and Minnesota as you have reported, we apologize for the inconvenience as this problem relates to call restrictions to these destinations. Unfortunately, the situation that led to the restrictions is beyo…
Fail-over(Binding and SureCall) SIP response code triggers
A SIP trunk binding doesn't have to be down(Not responding to keep alive options) for surecall to kick in, a PBX just needs to send one of the below SIP codes and we will unconditionally forward the call to the supplied surecall number. The following list, are SIP responses codes that will trigger an unavailable c…
