Forwarding a DID with number translations or SureCall
We are unable to apply any call forwarding (unconditional, busy, or delayed) on a DID, only on the pilot (SIP Trunk) number, but this will forward all of the DID's on the SIP Trunk. Any DID forwarding should be completed on the PBX , but sometimes our customers are unable to update themselves. Below are a few opt…
Support for the T.38 Protocol
ThinkTel supports T.38 in the following scenarios: * 2-way Direct media VoIP calls. * 2-way TDM-to-VoIP (and vice versa) calls. * 2-way TDM-to-TDM calls between two different Universal Media Gateways (UMG). T.38 is not supported in the following scenarios: * Non-direct media VoIP calls, regardless of whether …
What is a pilot number used for on my SIP Trunk?
Every SIP trunk has a number in one of our rate centres that is used to identify you in CDRs from our switch, including defining the local calling area of your SIP trunk. This is a pilot number. It is used in the same way that a telco would deliver a PRI to your location; however the difference with our SIP trunk is …
How SIP Trunking Works with Thinktel
To request a SIP trunk interop with ThinkTel, please fill out this form The following are the basic settings required to start a SIP trunk interop with ThinkTel. Our main switch is located in Edmonton: Metaswitch - 209.197.130.80 * Signalling and RTP Information by Proxy * For edm.trk.tprm.ca, tor.trk.tprm.ca, …
Failover
We have two types of failovers. * Unavailable call forwarding: If all of your configured SIP Bindings are down Surecall will unconditional forward your lines to the specified destination. Further information on how to apply is located How to use SureCall to apply an Unavailable Forward for DIDs Surecal…
SIP Authentication
SIP Authentication We can't disable authentication unless we get a Sales Engineer's approval that it is not compatible with your PBX. Very few PBX systems can't authenticate nowadays and as security is always an issue, we will only turn authentication off if there are no other options. We can turn it off briefl…
Forwarding services for PBX’s and DID’s
Once a call forwarding is enabled, it is active until it is disabled. The following information should explain how the different call forwardings work. Unavailable call forwarding acts as a fail-over whenever your line goes down. ThinkTel recommends that this be set on all numbers, so if something does happen to y…
