Ordering a DID
For a more detailed guide with screenshots please visit our thinktel.ca User Guides When trying to order a DID through ucontrol.thinktel.ca/ you have to... * Log into uControl. * Click on the blue "Orders" Tab then click "Order a Service" * Select the type of service "New sip trunk DIDs" If you are told you…
PBX/Trunk IP - Delete
When trying to delete your IP through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click SIP Trunks * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Delete" * On the popup - Click "OK" to confirm the delet…
Channel Commit/Burst and load balancing
Channel Commit = Is the number of committed channels that you will be charged for every month. Channel Burst = Is the number of channels that you can use (Burst) as needed. Once you use one of your burst channels it becomes a committed channel for the remaining day. So if you have 5 committed channels and 5 burst …
I just get dead air on inbound call to my Asterisk server occasionally.
If your traces are showing the Thinktel switch responding with a 491 - Request Pending, you must set canreinvite=no to stop this. Asterisk does not always acknowledge this properly before any audio change is redone.
Fail-over(Binding and SureCall) SIP response code triggers
A SIP trunk binding doesn't have to be down(Not responding to keep alive options) for surecall to kick in, a PBX just needs to send one of the below SIP codes and we will unconditionally forward the call to the supplied surecall number. The following list, are SIP responses codes that will trigger an unavailable c…
SIP Error Codes
Contents * SIP Introduction * SIP Requests * SIP Responses * SIP and RTP Testing * What is a SIP Polling Re-invite SIP Introduction SIP clients traditionally use TCP and UDP port 5060 to connect to SIP servers and other SIP endpoints. SIP is primarily used in setting up and tearing down voice or video calls. H…
Toll Fraud on your SIP Trunk
Toll Fraud What is toll fraud? Toll fraud is the theft or unauthorized use of long distance phone service. Toll fraud takes many forms but is especially prevalent to phone systems that have not been secure, or where lax security measures are in place. Toll fraud is a problem worldwide, and fraudsters can easily rac…
PBX/Trunk IP/Port/Password - Change
When trying to change your IP, port or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers" * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Edit" * Update the desired informati…
Xten Lite & Eyebeam Softphone configuration
Please note: Thinktel does not provide support for softphone configuration. Contact our Customer Care Support department by email or telephone to obtain the correct credentials and proxy server IP and port to assist with configuring your softphone. Xten Lite / Eyebeam Softphone Configuration The recent version of …
N11 Services
ThinkTel supports N11 dialling, but not all Municipalities support all N11 services and they are not always routed to the same destination. As each municipality(Rate Center) decides where these calls are routed to. For example, 211 will sometimes route you to "United Way", "Salvation Army" or "Social Services. So de…
