PBX/Trunk IP - Delete
When trying to delete your IP through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click SIP Trunks * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Delete" * On the popup - Click "OK" to confirm the delet…
Confirm Domestic & International rates.
When trying to locate call rates through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers By Type" * Click on one of your SIP Trunks * On the right side of the details page, click on the "Rate Table" This will download an excel file. That will displa…
PBX/Trunk IP/Port/Password - Change
When trying to change your IP, port or password through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Button, then click "Numbers" * Beside the SIP Trunk in question click the "details" button * Under the Configured SIP Binding - Click "Edit" * Update the desired informati…
uControl API Samples
Here are our API samples. If you have any further questions, please contact your sales rep
Virtual Fax - Ordering a Fax to Inbox (Fax2PDF)
When trying to order a Fax to inbox (Fax2PDF) through ucontrol.thinktel.ca/ you have to... If you want to use your Fax&Scan scan client on your laptop please order a Print to fax line. If you wish it added later, please contact our Orders department at [email protected] * Log into uControl. * Click on the …
Changing the Translated (Forwarding) Number.
Note: Applying a translation on a number will only work if both the numbers are on your PBX. To Enable or Disable a Translated number through ucontrol.thinktel.ca you have to... * Open uControl * Click on the blue "Services" Tab, then click "Numbers" * Enter the number in the search or locate it in the list of…
Changing uControl Login password
When trying to change your uControl login password through ucontrol.thinktel.ca you have to... Our randomly generated passwords can be hard to remember, so we suggest you change this to something that will be easy for you to remember. But would be hard for others to figure out. * Open uControl * Click on th…
uControl Email Verification
The reasons for maintaining verified email addresses are: * Allowing customers to perform automated user-related actions, such as reset a forgotten password without manual intervention from our support staff. * A contact point for important user-specific information, such as unusual activity notices. We do not…
How to use Surecall to apply an Unavailable Call Forward for DIDs
SureCall(Unavailable Call forwarding) is a feature that is available to all lines at no cost. If the line ever has an issue either on the customer's side or via ThinkTel the line will forward to the surecall number instead of playing a not in service message. Surecall can be applied on an individual line (Hosted…
911 Contact Info
For a more detailed guide with screenshots please visit our thinktel.ca User Guides When creating a new 911 entry through you have to... * Open uControl * Click on the blue "Management" Tab then click on 911 Management * Click on the "Create Button" (Top left) * Select the number from the drop-down field *…
