What information do in need to provide when calling or creating a ticket to report an issue?
Company Name: Contact Name: Contact number: Account number (Main uControl username 2000####): ThinkTel Circuit ID having issues: Description of issue / When did the problem start? Examples, ping tests, traceroutes, etc.: Any other information related to your issue:
If I have an issue with Think Access, how do I contact ThinkTel Support?
By Phone: You can reach us by calling 1-866-928-4465 Options 1(English)-3(Support)-2(Internet services) Our support hours are Monday to Friday from 08:00 to 20:00 Eastern time zone. For after-hours and holiday support your call will be redirected to our NOC for support assistance. Our NOC will engage the appropr…
