How can I increase the bandwidth of my ThinkAccess service?
Contact your Account Manager for ordering information.
ThinkAccess
ThinkAccess Accessing ThinkTel services has never been simpler Please download the attached PDF to get our complete ThinkAccess document with logos, screen captures and jpeg images. Think Access is a suite of connectivity options which can be used to enable a broad range of ThinkTel services such as Business In…
What information do in need to provide when calling or creating a ticket to report an issue?
Company Name: Contact Name: Contact number: Account number (Main uControl username 2000####): ThinkTel Circuit ID having issues: Description of issue / When did the problem start? Examples, ping tests, traceroutes, etc.: Any other information related to your issue:
If I have an issue with Think Access, how do I contact ThinkTel Support?
By Phone: You can reach us by calling 1-866-928-4465 Options 1(English)-3(Support)-2(Internet services) Our support hours are Monday to Friday from 08:00 to 20:00 Eastern time zone. For after-hours and holiday support your call will be redirected to our NOC for support assistance. Our NOC will engage the appropr…
