Computer applications that can affect voice quality
Certain network applications on your LAN can create poor VoIP call quality by saturating your local network's router/firewall device. Bandwidth saturation rarely is the cause of this. High local packet per second load, or PPS load, will often push conventional consumer router/firewalls to their limit and not process …
Rogue echo during call
Problem: The customer hears echo during calls. Solution: In a voice call, an echo occurs when you hear your own voice repeated. There are 2 ways echo can occur: 1. Electronically through poor cabling or latency. Review/replace cabling or address the latency issues. 2. Acoustic feedback through sound waves betwee…
What main factors can affect call quality?
Problem: Calls sound choppy and cut in & out. Solution: Choppy calls are usually caused by high latency, Jitter or packet loss in the ISP
VoIP Calls, Bandwidth Calculator
Please use the attached excel to confirm the required bandwidth for the maximum number of calls that you will have on your network.
