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Computer applications that can affect voice quality
Certain network applications on your LAN can create poor VoIP call quality by saturating your local network's router/firewall device. Bandwidth saturation rarely is the cause of this. High local packet per second load, or PPS load, will often push conventional consumer router/firewalls to their limit and not process …
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Rogue echo during call
Problem: The customer hears echo during calls. Solution: In a voice call, an echo occurs when you hear your own voice repeated. There are 2 ways echo can occur: 1. Electronically through poor cabling or latency. Review/replace cabling or address the latency issues. 2. Acoustic feedback through sound waves betwee…
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What main factors can affect call quality?
Problem: Calls sound choppy and cut in & out. Solution: Choppy calls are usually caused by high latency, Jitter or packet loss in the ISP
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VoIP Calls, Bandwidth Calculator
Please use the attached excel to confirm the required bandwidth for the maximum number of calls that you will have on your network.
