No dial tone
Problem: I do not hear any dial tone Solution: Follow steps: * Ensure power is up & network cables are correctly plugged in. * Verify internet connectivity. * Attempt a re-boot of your phone adapter (Polycoms unplug & plug back in).
SNOM phones cannot receive or make calls on a PPPOE internet connection
SNOM IP phones are known for sending very large packets (1500 bytes) that may be dropped by routers that are connected to PPPOE internet connections. PPPOE internet connections have a maximum packet payload of 1492 bytes, which may not be fragmented by the site router and simply dropped. A solution to this is to…
