658
In very few circumstances some carriers may end up with telephone numbers that do not have a municipal address. (i.e.) On a drilling rig, an exploration camp, a tourist lodge in the bush etc.)
The VoIP telephone provider must provide the proper dispatch info.
Without a proper municipal address, Northern911 cannot provide 911 call routing. Note that GPS co-ordinates cannot be used for dispatching and are therefore not acceptable.
Some clients have created a workaround to call a third party for information.
In the case of an exploration company, we are instructed to call a security guard at their main location and they then send helicopters and/or dispatch the Police/Fire/Ambulance themselves and are able to give specific directions.
As a guideline for non-municipal addresses, the following is true;
|
Field # |
Field Description… |
Maximum Characters… |
Notes |
|
6 |
Street Number |
10 |
Leave Blank |
|
7 |
Suite/Apartment# |
3 |
Available for information |
|
8 |
Street Name |
84 |
Available for information |
|
9 |
City |
38 |
Must be filled with “Non-Municipal Address” (Do not use the “”) |
|
10 |
Province/State |
2 |
Must be filled with “ZZ” (Do not use the “”) |
|
11 |
Postal Code/Zip |
10 |
Leave Blank |
|
12 |
Other Address Info |
100 |
Available for information |
Also, if the customers have either a DSL or Cable Internet service, their internet service provider should have a detailed physical address on file for the location.
We hope this info was a help. If you have any problems or questions, please let us know. You can open a support ticket via http://thinktel.distributel.happyfox.com/new/ or you can contact us by phone at 866-928-4465 Options 1-3-1
