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Home > ThinkTel Support > uControl FAQs > 911 Non Municipal Locations
911 Non Municipal Locations
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In very few circumstances some carriers may end up with telephone numbers that do not have a municipal address. (i.e.) On a drilling rig, an exploration camp, a tourist lodge in the bush etc.)

The VoIP telephone provider must provide the proper dispatch info.

Without a proper municipal address, Northern911 cannot provide 911 call routing. Note that GPS co-ordinates cannot be used for dispatching and are therefore not acceptable.

Some clients have created a workaround to call a third party for information.

In the case of an exploration company, we are instructed to call a security guard at their main location and they then send helicopters and/or dispatch the Police/Fire/Ambulance themselves and are able to give specific directions.

 

As a guideline for non-municipal addresses, the following is true;

Field #

Field Description…

Maximum Characters…

Notes

6

Street Number

10

Leave Blank

7

Suite/Apartment#

3

Available for information

8

Street Name

84

Available for information

9

City

38

Must be filled with “Non-Municipal Address” (Do not use the “”)

10

Province/State

2

Must be filled with “ZZ” (Do not use the “”)

11

Postal Code/Zip

10

Leave Blank

12

Other Address Info

100

Available for information

 

Also, if the customers have either a DSL or Cable Internet service, their internet service provider should have a detailed physical address on file for the location.

We hope this info was a help. If you have any problems or questions, please let us know. You can open a support ticket via http://thinktel.distributel.happyfox.com/new/ or you can contact us by phone at 866-928-4465 Options 1-3-1

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