You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Home > ThinkTel Support > Troubleshooting > Dropped Calls > Calls drop 30 seconds into call
Calls drop 30 seconds into call
print icon

This may occur if you are using an ATA or IP Phone peered directly to Thinktel's switch.
What happens is our switch sends a SIP 'keep alive' every 30 seconds to make sure the call is still active. It does this by sending a SIP re-invite for the live call, in which we expect a 200 OK response, that we then ACK back. If no response is received, the call is terminated by the switch.

This could be caused by:

- A SIP-aware firewall that is mangling packets.
- NAT issues on your router and does not support SIP properly

Feedback
0 out of 0 found this helpful

scroll to top icon